Atrium Hospitality

  • Telephone Operator (PBX Operator)

    Location Name
    Albuquerque, NM Embassy Suites
    Location Address
    1000 Woodward Place NE
    Requisition ID
    2018-13837
    Category
    Hotel - Guest Services
    Schedule
    M-F weekends, holidays
    Previous Experience Preferred
    1 Year
    Employment Type
    Regular Full Time
    Pay Rate
    9.50
    Hotel
    Embassy Suites
  • About Us

    Atrium Logo

    Atrium Hospitality is a leading hotel and asset management company, overseeing a portfolio of 84 hotels in 30 states licensed primarily through the Marriott, Hilton and Intercontinental brand families.  We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.

    Position Description

    Job Purpose: 

     

    To operate hotel’s switchboard to relay incoming, outgoing, and interoffice calls and to provide a professional, prompt, and friendly telephone and message service to the hotel guests and staff, and to project an image of reliability and professionalism through such services.

     

    Job Responsibilities:  

    • Maintains a professional attitude toward customers and employees and continuously is aware that a phone conversation is the first impression most people have of the hotel.
    • Answers all incoming calls and routes them accordingly and does so in a timely, professional and polite manner. Also, handles all paging and radio communications in a similar manner.
    • Assists in filing of folios, registration cards, etc. on a daily basis.
    • Keeps alphabetical telephone guest index current and accurate, denoting checked out guests from check in and stay over guests in the appropriate manner.
    • May supply information to callers and record messages.
    • May keep record of calls placed and toll charges.
    • May perform clerical duties, such as typing, proofreading, and sorting mail.
    • May operate system of bells or buzzers to call individuals in establishment to phone.
    • Other duties as assigned.

     

    Job Skills:

    • Speak clearly and listen carefully.
    • Use personal judgment and specialized knowledge to give information to people.
    • Change easily and frequently from one activity to another such as from typing to searching in a directory, to using a telephone.
    • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

     

    Job Qualifications: 

     

    Education    

    • HS Diploma or equivalent

     

     

    Benefits and EEO

    Full-time associates are eligible for the following benefits:

    • Paid Time Off
    • Medical Insurance
    • Dental Insurance
    • Vision Insurance
    • Short-term and long-term disability
    • Company paid life with employee paid supplemental options
    • Matching 401-k with immediate vesting for eligible participating associates
    • Company Hotel Travel Discounts

    Working for Atrium Hospitality offers more than a great job; it offers the ability to make a difference in a meaningful way every day. Whether you are a recent graduate, new to the industry, or an experienced professional, Atrium provides extraordinary opportunities for growth and competitive compensation and benefits in an exciting, customer-centric workplace.

     

    Atrium Hospitality is an Equal Opportunity/Affirmative Action Employer
    Minorities/Females/Individuals with Disabilities/Protected Veterans 
    Click 
    here to view EEO is the Law

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